Anti-discrimination and safety policy

These characteristics may never justify refusal of service, unequal treatment, humiliation or surcharges:

• 性傾向
• 性別認同
• 性別表達
• 健康狀況（含 HIV 感染狀況）
• 身心障礙
• 國籍
• 族群或種族
• 使用語言
• 年齡
• 外型或體型
• 感情或婚姻狀態
• 宗教信仰

• 歧視性辱罵、貶抑或刻板印象言論

  Reference severity：Level 2

• 僅因受保護特質而拒絕或貶抑既有服務項目

  Reference severity：Level 2

• 依身分給予不同價格、時間長度或服務品質

  Reference severity：Level 2

• 騷擾、威脅或報復

  Reference severity：Level 3

• 強迫出櫃或未經同意揭露性傾向

  Reference severity：Level 3

• 公開他人預約紀錄、健康資料或聯絡方式

  Reference severity：Level 3

• 散布私人預約對話截圖

  Reference severity：Level 3

• 撰寫歧視性評價或檔案文字

  Reference severity：Level 2

• 以安全規則為藉口實施歧視

  Reference severity：Level 2

• 對提出申訴或檢舉者進行報復

  Reference severity：Level 3

Disclosing someone's sexual orientation, gender identity, HIV status, health condition or medical visits without consent (outing or privacy exposure), as well as non-consensual photography, recording or distribution, are serious violations.

The following are not discrimination. Stores and therapists may refuse or stop a service when they explain the reason respectfully:

• 暴力或破壞行為
• 酒醉或明顯失去自我控制
• 對人員或其他顧客騷擾
• 具傳染風險的當下狀況
• 要求未列於服務項目的內容
• 醫療上不適合施作的狀況

Severity levels only determine handling priority and the range of available actions. They do not establish a violation automatically and never create fines. This policy does not replace legal penalties or damages.

Before an investigation concludes, if there is ongoing risk (threats, stalking, spreading private information), we may take interim measures such as pausing bookings or messaging, hiding content, or suspending positive badges.

Interim protection is preventive; it is not a final finding and does not assign responsibility to anyone.

1. A case number is created on receipt and a severity level is assigned by category.
2. Platform safety reviewers examine the report and available records.
3. Where necessary we request further information from both sides with a response deadline.
4. The reported party may submit one structured response to the alleged category.
5. A final upheld or not-upheld determination is recorded with reasons.

We aim to review within a reasonable time but cannot guarantee a specific timeline or outcome. Evidence is visible only to authorized reviewers, and we never disclose whether someone has been reported.

• Removal or hiding of violating content
• Written warning
• Suspension of messaging, bookings or listings
• Suspension or revocation of the friendly badge
• Temporary account suspension
• Permanent ban when authorized
• We cooperate with competent authorities and judicial bodies as required by law

Every action records its policy basis, written reason, actor and timestamp. A single report never automatically revokes a badge or triggers a permanent ban.

After a final determination, a party may appeal once for the same case, stating the reasons and what should be re-examined. Appeals are decided by reviewers not involved in the original decision and may uphold, partly change or overturn it.

You can visit My safety cases to view case status, add information and check appeal deadlines.

• 歧視對待
• 強迫出櫃／隱私外洩
• 騷擾
• 威脅或暴力
• 跟蹤
• 未經同意拍攝或錄影
• 性騷擾
• 詐欺
• 服務爭議
• 性交易／性服務招攬
• 色情或露骨內容
• 疑似未成年人
• 非自願／偷拍內容
• 冒用身分／盜用照片
• 脅迫／剝削
• 其他安全疑慮

You will find the Report a safety issue button on store pages, therapist pages, booking records, reviews and your account security section.

• Immediate danger: 110 police / 119 fire and ambulance
• Protection hotline (domestic violence, sexual assault, child protection): 113
• Mental health and suicide prevention hotline: 1925
• Consumer disputes: 1950 national consumer hotline, or your local government consumer protection officer
• Employment or service discrimination: file a complaint with the competent local authority

You may always go directly to the police or a competent authority without involving G-SPA; reporting to us does not affect your legal rights.